Frequently Asked Questions
Everything you need to know about MUA Makeup Academy products and orders.
Are MUA Makeup Academy products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we permit third parties to do so on our behalf.
Do you offer vegan-friendly makeup options?
Absolutely. A significant portion of our range is 100% vegan. You can easily identify these products by looking for the 'Vegan' icon on individual product pages.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. During peak promotional periods or holidays, please allow up to 7-10 business days for delivery.
What is your return policy for opened cosmetics?
Due to hygiene reasons, we can only accept returns on items that are unopened, unused, and in their original packaging within 28 days of purchase. If a product is faulty, please contact our support team.
Which payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we are generally unable to make changes once an order is confirmed. Please double-check your shipping address and items before completing your purchase.